FAQs

IOTREND supplies security and automation equipment for homes and businesses in South Africa: gate automation, electric fencing, alarm systems, CCTV cameras, access control, intercoms and backup power.

We also help you choose the right product before you buy.

Yes. Our store is at 6 Cosmic Street, Linbro Business Park, Sandton, 2090. You can collect online orders there and speak to our team.

Call us on 011 553 3333, send us a message on WhatsApp (+27 64 880 1032), or email support@iotrend.co.za.

Trading hours: weekdays 07:30 to 16:00.

Yes. Use our Solution Finder: answer a few quick questions about your gate or property and get the best match and an alternative.

If you still are not sure, send our team a message on WhatsApp with a few details. We will help you choose.

Use the Compare button on a product page. It shows similar products side by side, with their key specifications.

Open the product page and select the Specifications tab. It lists the key specifications and the warranty period.

The product specifications show whether a product is a DIY install or if we recommend an installer. Not sure? Ask our team on WhatsApp.

Please note: incorrect installation is not covered by the warranty.

Each product page shows the stock status: In stock, Available to order or Out of stock. For an item that is available to order, ask us on WhatsApp for the lead time.

You get an order confirmation email as soon as you pay. If it is not in your inbox, check your spam folder, or email support@iotrend.co.za with your name and phone number.

You can pay online by credit or debit card. The payment options available to you show on the checkout page.

You can also pay by card in our store when you collect.

Yes. Payments are processed by a secure payment provider over an encrypted connection. IOTREND does not see or store your card details. See our privacy policy for more.

Try again, or use a different card. If it still does not work, send us a message on WhatsApp or email support@iotrend.co.za. We will help you complete your order.

• Orders under R1,000: R99 standard delivery.
• Orders of R1,000 or more: free delivery.
• Oversize items, such as gate motor kits and garage door motors: an extra R250 per order, also on free-delivery orders.
• Electric fence poles: an additional delivery charge. We confirm the amount before dispatch.

Delivery usually takes 3 to 4 working days, and you get a tracking number.

See our shipping policy for the details.

Yes. Electric fence poles always carry an additional delivery charge, also on orders over R1,000 with free delivery. Poles are long and need special courier handling, so the charge depends on their length, weight and quantity.

After you order, we contact you with the exact amount before we dispatch. You can then pay the charge, collect the poles free from our store, or cancel for a full refund.

Yes, collection is free. Choose Click & Collect at checkout and collect from 6 Cosmic Street, Linbro Business Park, Sandton, weekdays 07:30 to 16:00.

Wait for our message that your order is ready, and bring your order number and ID.

Yes. Make sure someone can accept the parcel. Add delivery instructions, such as who can sign or an office extension number, in the "Apartment, suite, etc." line of your address at checkout.

If nobody is there, the courier will contact you to arrange a new delivery time.

No. We only deliver within South Africa, to a physical address. We do not deliver to PO Boxes.

Yes, within 7 days of receiving or collecting it. This applies to online orders, Click & Collect orders and purchases in our store.

• The item must be unused and not installed, complete, and in its original packaging with all manuals and accessories.
• You pay the cost of sending it back, or you can drop it off at our store.
• We refund the price of the item, less a 15% handling and restocking fee. The original delivery fee is not refunded.
• Cable, wire or rack cut to length, and special orders, cannot be returned for a change of mind.

Email support@iotrend.co.za first and wait for our return authorisation. See our returns policy for the full rules.

Check your parcel when it arrives. Note any damage or missing items on the courier's delivery note before you sign, and take photos. If you sign without a note, we treat the parcel as delivered complete and in good condition.

Then email support@iotrend.co.za within 7 days of delivery, with your order number and photos. We collect the item or pay for its return.

Email support@iotrend.co.za within 7 days of delivery, with your order number. We collect the item or pay for its return, and you choose the correct item, a replacement or a full refund.

Yes. Every product carries a 6-month warranty under the Consumer Protection Act. Many products also carry a longer manufacturer warranty, usually 12 or 24 months. The product page shows the period.

Batteries lose capacity with normal use, and this is not a defect. A battery that is defective, or fails within 6 months of normal use, is covered like any other product.

• Email us first. Then bring the item to our store, or send it to us at your cost, for assessment.
• Our products are technical, so every returned item is tested. Some items must go to the manufacturer for testing, which can take longer. We keep you updated.
• If we confirm a fault covered by the warranty, you choose a repair, a replacement or a refund, and we refund your reasonable cost of sending the item to us.
• If there is no fault, or the problem was caused by incorrect installation, modification or misuse, the warranty does not apply. We tell you the outcome in writing, and you collect the item from our store or arrange your own courier.

See our returns policy for the full rules.

• Change of mind: within 14 business days of receiving and checking the item.
• Faulty items: once the assessment confirms the fault. If the manufacturer must test the item, this can take longer.
• Refunds go to the card or account you paid with.

See our returns policy for the details.

A cookie is a small file that your browser saves. Necessary cookies keep your cart and run the checkout. You can accept or decline analytics and advertising cookies in the cookie banner. See our privacy policy.

Yes. Our website uses an SSL certificate, so the information you send us is encrypted.