FAQs
About IOTREND
What does IOTREND do?
IOTREND supplies security and automation equipment for homes and businesses in South Africa: gate automation, electric fencing, alarm systems, CCTV cameras, access control, intercoms and backup power.
We also help you choose the right product before you buy.
Where are you based? Can I visit you?
Yes. Our store is at 6 Cosmic Street, Linbro Business Park, Sandton, 2090. You can collect online orders there and speak to our team.
How can I contact you?
Call us on 011 553 3333, send us a message on WhatsApp (+27 64 880 1032), or email support@iotrend.co.za.
Trading hours: weekdays 07:30 to 16:00.
Choosing the right product
I am not sure which product I need. Can you help?
Yes. Use our Solution Finder: answer a few quick questions about your gate or property and get the best match and an alternative.
If you still are not sure, send our team a message on WhatsApp with a few details. We will help you choose.
How do I compare products?
Use the Compare button on a product page. It shows similar products side by side, with their key specifications.
Where do I find the specifications?
Open the product page and select the Specifications tab. It lists the key specifications and the warranty period.
Can I install it myself, or do I need an installer?
The product specifications show whether a product is a DIY install or if we recommend an installer. Not sure? Ask our team on WhatsApp.
How do I know if a product is in stock?
Each product page shows the stock status: In stock, Available to order or Out of stock. For an item that is available to order, ask us on WhatsApp for the lead time.
Orders and payment
How do I know my order was successful?
You get an order confirmation email as soon as you pay. If it is not in your inbox, check your spam folder, or email support@iotrend.co.za with your name and phone number.
Which payment methods do you accept?
You can pay online by credit or debit card. The payment options available to you show on the checkout page.
You can also pay by card in our store when you collect.
Are my card details safe?
Yes. Payments are processed by a secure payment provider over an encrypted connection. IOTREND does not see or store your card details. See our privacy policy for more.
I am having trouble placing an order. What do I do?
Try again, or use a different card. If it still does not work, send us a message on WhatsApp or email support@iotrend.co.za. We will help you complete your order.
Delivery and collection
How much is delivery and how long does it take?
Delivery is free on orders over R1,000 (T&Cs apply). Some bulky items carry an extra charge. Delivery usually takes 3 to 4 working days, and you get a tracking number.
The delivery cost shows at checkout before you pay. See our shipping policy for the details.
Can I collect my order?
Yes. Choose Click & Collect at checkout and collect from 6 Cosmic Street, Linbro Business Park, Sandton. We let you know when your order is ready.
Can you deliver to my office or another address?
Yes. Make sure someone can accept the parcel, or give clear delivery instructions at checkout. If nobody is there, the courier will contact you to arrange a new delivery time.
Do you deliver outside South Africa?
No. We only deliver within South Africa.
Returns and warranty
Are my products under warranty?
Most products carry a manufacturer warranty. The warranty period shows on each product page. Batteries are not covered by warranty.
If a product is faulty, email support@iotrend.co.za with your order number and a short description of the fault.
My order arrived damaged. What do I do?
If the box looks damaged, ask the courier to note it on delivery. Then email support@iotrend.co.za within 7 days of delivery, with your order number and photos of the damage.
What if I received the wrong item?
Email support@iotrend.co.za within 7 days of delivery, with your order number. We will arrange the correct item for you.
How do I return a product?
We accept returns for items that are incorrect, damaged or faulty. Tell us in writing at support@iotrend.co.za within 7 days of delivery. Return the item in its original condition, with its packaging, manuals and accessories.
See our returns policy for the full rules.
When do I get my refund?
If we cannot replace the item, we refund you within 30 days of your written notice. See our returns policy for the details.
Our website
What is a browser cookie?
A cookie is a small file that your browser saves. It remembers things such as your cart and login details. Accept cookies to use all the features of our website. See our privacy policy.
Is your website secure?
Yes. Our website uses an SSL certificate, so the information you send us is encrypted.
We supply the very best security and smart home automation technology and whole bunch of other gismos and gadgets! We don’t stop at just getting you your awesome stuff we also offer amazing support and information on all our products.
It’s a delicious biscuit! Just joking it is a small file that get saved to your computer that helps remember things like your login details and shipping info etc.…and Yes you do need to accept the cookie to get the full features out of our site.
We are always glad to help you get the most out of our products. Most information can be found under the product specifications but if you are really stuck drop us a mail at support@iotrend.co.za or use our WhatsApp chat button on the website.
Yes you can! you can call us on 011 553 3333 or use the Whatsapp chat button on our website or email us at support@iotrend.co.za
We have you covered every way possible.
Yes, you can either pay online and select collect when checking out ( our prefered method as its much faster to process) or you can pay in store with credit or debit card.
We have partnered with the best and most secure payment gateways available and most probably you have used them with online payments before. All transactions are handled by Paygate(Pty) Ltd (www.paygate.co.za). All information transferred throughout the payment process is secured with a 2048-bit encryption key over SSL. That means that this information cannot be traced, intercepted or used by unauthorized third parties. Your credit card information will not be kept in our system. We don’t want that risk we just want happy customers
Yes, it is! We value our customers and therefore have installed the best SSL security so you can be sure your data is safe with us.
We accept all Master and Visa cards through the Paygate portal. Paygate is trusted by all South African banks including Standard Bank, Absa, FNB and Nedbankhave an answer
Yes, our products are covered by the Manufactures guarantee that is generally 1 year from the time of purchase. If you get a faulty product send us a mail to support@iotrend.co.za and we will try get the problem sorted for you.
If you notice straight away that the box is damaged or something seems wrong tell the courier person to make a note of it immediately (NB!) and then let us know at support@iotrend.co.za within 5 days of receipt of the item at your delivery address. At this point you can open the parcel and check on the status of the item. If the item is perfect and fine and you are to keep it then keep it. If the Item is damaged or you are unhappy get in touch with us and we will try sort you out.
If you need to return the product be sure to do so within 5 days of receipt of the item at the delivery address. You will be requested to supply your order number, the name of the product you are returning, and the detailed problem with the item. We will respond with a return authorisation.
We unfortunately do not ship outside of South Africa, but don’t let that stop you ordering and sending your item to a friend’s or families house and arranging the collection yourselves.
Yes. But please make sure that you or someone you trust are there or that you give clear instruction on who can accept the parcel or give your extension number at the office etc. Once your package is delivered to the address its out of our hands, literally. If no one is available to accept the parcel we will contact you to setup a new time and this can make delivery often a lot longer and be inconvenient.