Terms of service
Last updated: 29 September 2026
These Terms of Service ("Terms") are an agreement between you ("you" or "the Customer") and IOTREND (Pty) Ltd, registration number 2017/146664/07 ("IOTREND", "we", "us" or "our"), a company registered in South Africa.
They apply when you browse or buy from www.iotrend.co.za (the "Website"). By placing an order, you accept these Terms and the policies they refer to: our Privacy Policy, Shipping Policy and Returns, Refunds & Warranty Policy.
1. Definitions
1.1 Business Day: Monday to Friday, excluding South African public holidays.
1.2 Customer: any person or business that uses the Website or buys from us.
1.3 Products: the goods offered for sale on the Website.
1.4 Website: www.iotrend.co.za, including all its pages.
2. About IOTREND
2.1 Company details: IOTREND (Pty) Ltd, registration number 2017/146664/07.
2.2 Address: 6 Cosmic Street, Linbro Business Park, Linbro Park, Sandton, 2090, South Africa.
2.3 Your rights: These Terms are subject to South African law, including the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA) and the Protection of Personal Information Act (POPIA). Nothing in these Terms limits your rights under these Acts.
3. Using the Website
3.1 Age: You must be 18 or older to place an order, or have the consent of a parent or guardian.
3.2 Accounts: You do not need an account to buy. If you create one, keep your login details private and tell us if you think someone else has used your account.
3.3 Misuse: We may restrict or close access for anyone who misuses the Website, commits fraud or breaks these Terms.
3.4 Delivery area: We sell and deliver within South Africa only.
4. Products and Prices
4.1 Accuracy: We work to keep product descriptions, specifications, stock status and prices correct. Product images are for illustration and may differ slightly from the product you receive.
4.2 Prices: All prices are in South African Rand (ZAR) and include VAT. Delivery is not included. The checkout shows the delivery cost and the total before you pay. The only exception is the additional delivery charge for electric fence poles, which we confirm with you before dispatch (see our Shipping Policy).
4.3 Errors: If a price or description is clearly wrong (for example, a typing error), we do not have to sell at that price. We will contact you before dispatch. You can then accept the correct price or cancel for a full refund.
4.4 Stock: Stock is limited. If an item sells out after you order it, we tell you and refund you in full. Products marked "Available to order" are ordered from our supplier after you order; ask us for the lead time.
4.5 Installation: Some products must be installed by a qualified installer. By law, only a registered electric fence installer may install an electric fence and issue its Electric Fence System Certificate.
5. Orders and Payment
5.1 Your cart: Adding an item to your cart or wishlist does not reserve it.
5.2 Order confirmation: You receive an email when we receive your order. The sale is concluded when your payment is authorised or received.
5.3 Verification: We may call you to confirm an order before dispatch, and we may ask for proof of identity or payment to prevent fraud. Please give a phone number where we can reach you during the day.
5.4 Payment methods: Visa and Mastercard (processed securely by PayGate), Payflex, and any other method shown at checkout. You can also pay by card in our store when you collect. We never see or store your full card number.
5.5 Our right to cancel: We may decline or cancel an order, in full or in part, if stock is not available, the price was clearly wrong, payment cannot be verified or we suspect fraud. If we cancel, we refund what you paid.
5.6 Your right to cancel: You can cancel an order at any time before we dispatch it, or before you collect it, for a full refund.
6. Delivery
6.1 Shipping Policy: Delivery costs, delivery times and Click & Collect details are in our Shipping Policy.
6.2 Delivery times: Delivery times are estimates. If we do not deliver within 30 days of your order, you may cancel it and we refund you in full.
6.3 Risk and ownership: Risk passes to you when the order is delivered to your address or collected. Ownership passes to you once we have received full payment.
7. Returns, Refunds and Warranty
7.1 Returns Policy: Our Returns, Refunds & Warranty Policy forms part of these Terms.
7.2 Change of mind: You may return an item within 7 days of receiving it, subject to the conditions and fees in our Returns, Refunds & Warranty Policy.
7.3 Faulty goods: All products carry the 6-month warranty of quality under the CPA. Many also carry a longer manufacturer warranty.
8. Limitation of Liability
8.1 Security products: Security products reduce risk but cannot guarantee that crime, loss or damage will not happen. To the extent the law allows, we are not liable for indirect or consequential loss (for example, loss of profit, or theft at your property).
8.2 Installation: We are not liable for loss or damage caused by incorrect installation, misuse, or installation that does not follow the manufacturer's instructions.
8.3 Maximum liability: To the extent the law allows, our total liability for any claim is limited to the price you paid for the product concerned.
8.4 Your rights: This clause does not limit your rights under the CPA or our liability for gross negligence.
9. Intellectual Property
9.1 Ownership: All content on the Website (text, images, logos, designs, software and data) belongs to IOTREND or its licensors. Do not copy or reuse it without our written permission.
10. Third-Party Links
10.1 Other websites: The Website links to other websites, such as manufacturers, payment providers and WhatsApp. We do not control them, and their own terms apply.
11. Changes to These Terms
11.1 Updates: We may update these Terms from time to time. The "Last updated" date shows the current version. The Terms on the Website when you place your order apply to that order.
12. Complaints and Governing Law
12.1 Contact us first: Email support@iotrend.co.za. We aim to reply within 5 Business Days.
12.2 Ombud: If we cannot resolve your complaint, you may contact the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.
12.3 Law: South African law governs these Terms, and South African courts have jurisdiction.
13. Notices and Domicilium
13.1 Address for legal notices: Our domicilium citandi et executandi is 6 Cosmic Street, Linbro Business Park, Linbro Park, Sandton, 2090, South Africa.
13.2 Written notices: Notices must be in writing and delivered by hand, registered post or email to support@iotrend.co.za. An email is treated as received on the next Business Day.
14. General
14.1 Severability: If a court finds a clause invalid, the remaining clauses still apply.
14.2 Waiver: If we do not enforce a right immediately, we do not give it up.
14.3 Entire agreement: These Terms and the policies they refer to are the entire agreement between you and IOTREND for purchases on the Website.
15. Contact Us
IOTREND (Pty) Ltd · Registration number 2017/146664/07
6 Cosmic Street, Linbro Business Park, Linbro Park, Sandton, 2090, South Africa
Email: support@iotrend.co.za
Phone: 011 553 3333
WhatsApp: 064 880 1032
Hours: Monday to Friday, 07:30 to 16:00. Closed on weekends and public holidays.
By placing an order, you confirm that you have read and accept these Terms of Service and our Privacy Policy.