Shipping policy
Last updated: 29 September 2026
We deliver across South Africa, and you can collect free of charge from our store in Linbro Park, Sandton.
Order Processing and Delivery Times
- Processing: we process orders on Business Days (Monday to Friday, excluding public holidays) once payment is confirmed.
- Delivery time: usually 3 to 4 working days after payment. Often faster, sometimes within 24 hours, depending on when you order and where you live. Outlying areas can take longer.
- Tracking: when your order ships, we email you a tracking number so you can follow your parcel.
- "Available to order" products: these are ordered from our supplier after you order and take longer. Ask us for the lead time before you buy.
Delivery Costs
| Order | Delivery fee |
|---|---|
| Orders under R1,000 | R99 standard delivery |
| Orders of R1,000 or more | Free, nationwide |
| Oversize items (for example gate motor kits, gate rack and garage door motors) | Additional R250 per order, also on free-delivery orders |
| Electric fence poles | R100 per 10 poles, added to every order, also on free-delivery orders. 101 poles or more: we quote before dispatch. |
| Click & Collect (Linbro Park, Sandton) | Free |
The checkout shows the delivery cost before you pay. We confirm the cost with you before dispatch only for orders of 101 or more fence poles, very large orders and deliveries to remote areas.
Electric Fence Poles: Delivery Charge
Electric fence poles are long and need special courier handling. They have their own delivery charge, based on the number of poles in your order.
| Number of poles | Pole delivery charge |
|---|---|
| 1 to 10 poles | R100 |
| 11 to 20 poles | R200 |
| 21 to 30 poles | R300 |
| 31 to 40 poles | R400 |
| 41 to 50 poles | R500 |
| 51 to 60 poles | R600 |
| 61 to 70 poles | R700 |
| 71 to 80 poles | R800 |
| 81 to 90 poles | R900 |
| 91 to 100 poles | R1,000 |
| 101 poles or more | Quoted before dispatch |
- The pole charge applies to every order with poles, also when the order qualifies for free delivery.
- Pole packs count per pole. For example, a 10-pack counts as 10 poles.
- Orders with poles and other items: you pay the pole charge, plus the normal delivery fee for the other items. The other items get free delivery when they total R1,000 or more.
- 101 poles or more: the checkout shows a R1 placeholder charge for the poles. We contact you with a courier quote before dispatch. You can then pay the quote, collect the poles free from our store, or cancel the order for a full refund.
- Remote areas and very large orders: we may need to confirm the delivery cost before dispatch. If so, we contact you in the same way.
Click & Collect
- Choose Click & Collect at checkout.
- Collect from: IOTREND, 6 Cosmic Street, Linbro Business Park, Linbro Park, Sandton, 2090.
- Hours: Monday to Friday, 07:30 to 16:00. Closed on weekends and public holidays.
- Wait for our message that your order is ready, usually within 24 hours on Business Days.
- Bring your order number and ID. Someone else can collect for you with your order number, your written permission (email or WhatsApp) and their own ID.
Receiving Your Order
- Make sure you, or someone you trust, can accept the parcel. Add delivery instructions, such as who can sign or an office extension number, in the "Apartment, suite, etc." line of your address at checkout.
- A signature is required for all residential deliveries.
- If nobody is available, the courier will contact you to arrange a new time. This can delay your delivery.
- Once the parcel is delivered to your address, the risk passes to you.
Important Information
- We deliver within South Africa only, to a physical address. We do not deliver to PO Boxes.
- Couriers do not deliver on weekends or public holidays.
- We tell you promptly about delays outside our control, such as courier problems, weather or strikes.
- We may deliver an order in parts, at no extra cost to you.
- If we do not deliver within 30 days of your order, you may cancel it for a full refund.
Damaged, Missing or Wrong Items
Check your parcel on arrival. Note any damage or missing items on the courier's delivery note before you sign, and take photos. If you sign without a note, we treat the parcel as delivered complete and in good condition. Tell us within 7 days of delivery at support@iotrend.co.za. Our Returns, Refunds & Warranty Policy explains what happens next.
Return Shipping
- Changed your mind: you pay the cost of sending the item back to us, or you can drop it off at our store.
- Wrong, missing or damaged on arrival: we collect the item or pay for its return.
- Faulty items: you send the item to us for assessment. If we confirm a fault covered by the warranty, we refund your reasonable cost of sending it.
- Use a tracked and insured courier service. We are not responsible for returns lost in transit.
- Our Returns, Refunds & Warranty Policy gives the full conditions.
Parcel Marked "Delivered" but Not Received
- Check that the delivery address on your order is correct.
- Ask neighbours, security or reception whether they accepted the parcel.
- Contact us with your order number. We investigate with the courier. If the parcel is confirmed lost, we send a replacement or refund you in full.
Contact Us
IOTREND (Pty) Ltd · Registration number 2017/146664/07
6 Cosmic Street, Linbro Business Park, Linbro Park, Sandton, 2090, South Africa
Email: support@iotrend.co.za
Phone: 011 553 3333
WhatsApp: 064 880 1032
Hours: Monday to Friday, 07:30 to 16:00. Closed on weekends and public holidays.